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Assessing customers' perceived value of the online channel of multichannel retailers: a two country examination
- Carlson, Jamie, O'Cass, Aron, Ahrholdt, Dennis
Perceived online channel value in multi-channel services: exploring its multidimensionality and nonlinear effects on intentions across service sectors and country markets
- Ahrholdt, Dennis C., Carlson, Jamie, O'Cass, Aron
An e-retailing assessment of perceived website-service innovativeness: implications for website quality evaluations, trust, loyalty and word of mouth
- O'Cass, Aron, Carlson, Jamie
An empirical assessment of consumers' evaluations of web site service quality: conceptualizing and testing a formative model
Optimizing the online channel in professional sport to create trusting and loyal consumers: the role of the professional sports team brand and service quality
- Carlson, Jamie, O'Cass, Aron
Creating commercially compelling website-service encounters: an examination of the effect of website-service interface performance components on flow experiences
Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators
Examining the firm's value creation process: a managerial perspective of the firm's value offering strategy and performance
- O'Cass, Aron, Ngo, Liem Viet
Examining the formation of website attitudes toward multi-channel retailers through service branding and website capabilities
Explications of political market orientation and political brand orientation via the resource based view of the political party
- O'Cass, Aron, Voola, Ranjit
Managing web site performance taking account of the contingency role of branding in multi-channel retailing
Technological turbulence, supplier market orientation, and buyer satisfaction
- Terawatanavong, Civilai, Whitwell, Gregory J., Widing, Robert E., O'Cass, Aron
An exploration of personality and speed limit compliance
- Griffin, Deborah, O'Cass, Aron
Examining the effects of perceived web innovateness in e-retailing.
Examining the effects of website-induced flow in professional sporting team websites
Examining the interactive roles of marketing, innovation and social networking capabilities on firms customer-based performance
- Sok, Phyra, O'Cass, Aron
Examining the role of value offering in creating competitive advantages for street food vendors against restaurants in Mumbai, India
- Meshram, Kanika, O'Cass, Aron
Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites
Implementing competitive strategies: the role of responsive and proactive market orientations
- Voola, Ranjit, O'Cass, Aron
The effects of perceived industry competitive intensity and marketing-related capabilities: drivers of superior brand performance
- O'Cass, Aron, Weerawardena, Jay
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